Support
Need help with KataFit? We're here to help. Email us at support@fitkatalab.com and we'll get back to you within 2 business days.
Common Questions
KataFit Pro subscriptions are managed through Apple. Open your iPhone's Settings → Tap your name → Subscriptions → KataFit. You can cancel, upgrade, or downgrade from there.
Open the KataFit app → Settings → Delete Account. Account deletion is permanent: your account, plans, and fitness data are removed within 30 days. Active subscriptions must be cancelled separately through Apple.
Plans typically generate within 30–60 seconds. If you've waited longer, try closing and reopening the app. If the issue persists, email us with your account email and we'll investigate.
KataFit offers a free tier with limited plan generation. KataFit Pro unlocks unlimited generation and regenerations. You can try Pro and cancel at any time through Apple's subscription settings.
Yes. Tell us your experience level during onboarding and we'll calibrate the plan accordingly. We strongly recommend consulting a healthcare professional before starting any new exercise program.
Yes. KataFit offers access to a marketplace of certified human coaches for personalized 1-on-1 guidance. Visit our website to learn more.
We'd love to hear from you. Email support@fitkatalab.com with your idea.
Privacy and Data
Read our Privacy Policy and Terms of Service for details on how we handle your data and the terms governing use of the app.